Your professionNov 18 2024

Digital learning ‘not enough’ for firms to support vulnerable clients

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Digital learning ‘not enough’ for firms to support vulnerable clients
© Konexo Espinasse believed firms had forgotten the positive power of complaints .
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Digital learning solutions, on their own, are not enough to equip firms with the skills to effectively support vulnerable customers, according to Sophie Espinasse, head of client learning at Konexo.

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