Consumer dutyDec 17 2024

Firms falsely using GDPR to avoid consumer duty compliance

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Firms falsely using GDPR to avoid consumer duty compliance — © Kevin Ku/PexelsAnecdotal evidence suggested that some firms are avoiding collecting and storing customer vulnerability data to avoid a perceived conflict with GDPR

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Firms falsely using GDPR as a “scapegoat” for non-compliance with consumer duty are “risking severe action” from the regulator, MorganAsh has warned.

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